Great Service from the staff. Wish they were still able to work on phones and not just sell products and take payment
Friendly group. The guy who helped me was so friendly while running up my bill. I was told by the guy in the store that my bill would be $135 per month. Get my bill and it's $201 per month. Call the customer service line only to be told that the in-store guys are working for commission and will tell you anything just to make the sale. WHAT?!
I travel and pass up several Sprint stores just to go to this store. Their customer service is great and I agree with the others, they don't force you to purchase things. Thanks for my new phone Jenny!
Attitude for customer service could use improvement. Greatly. Organized and well stocked store.
Around the end of July, we took my girlfriend's S6, which was still under warranty, here to get the screen fixed. The "tech", who had apparently never so much as watched a YouTube video on the subject, screwed up the phone. When we came to pick it up another staff member lied about it, telling us that the phone had gotten wet (it hadn't) and that we would have to use the replacement plan with a $200 deductible. Initially he tried to blame bubbling of the backing under the screen on water, but the bubbling was not there before the tech worked on the phone. He then changed his story to "Steam from the shower must have gotten in through the charger port and caused corrosion inside the phone." We had to leave town for a couple days and she was without a phone, which caused us a considerable amount of inconvenience. When we returned, we took the phone to the real Sprint store in Metairie, where the tech confirmed our suspicions (there was no corrosion inside the phone, and the bubbling under the screen was caused by disassembling the phone incorrectly) and replaced the screen free of charge under warranty. Horrible service, dishonesty bordering on fraud. Avoid this place like the plague.
Sprint Store is a US Electronics Store based in Arabi, Louisiana. Sprint Store is located at 7420 W Judge Perez Dr Suite D, Arabi, LA 70032, USA.
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